1. Our Contract with you, our Guest

By booking with us you confirm that you agree to our Terms and Conditions relating to the rental of a holiday apartment. You also confirm that you are over 18 years of age, that you are responsible for all persons who will stay in the accommodation with you, and that you take full responsibility for you and your party’s travel insurance. Our accommodation is let for holiday purposes only for the period stated on your booking receipt.

For your security, payments online are made through Stripe (see Stripe legal policies). Property is secured only once the required deposit is paid through our online booking system and money has been received. 

In providing booking services Mariviera Oy acts as an agent for various property owners and does not accept or undertake any personal liability when acting in this capacity.

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2. Your Reservation Deposit

A non-refundable deposit of 25% of the Total cost must be received within 24 hours of the reservation being made. If we do not receive this deposit in time your reservation may be automatically canceled without notice. If you are booking less than 60 days before your arrival then the total cost is needed to secure the reservation.

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3. Your Booking Confirmation

Upon receipt of either the Full Payment or the Reservation Deposit, you will receive a copy of your booking details and a receipt of your payment. You will also receive emails to help us prepare for your arrival and useful information regarding your stay in Nice.

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4. Your Balance Payment

Final payment of the remaining 75% of the Reservation cost must be received no later than 60 days prior to the arrival date. If any extra services are added after booking confirmation, payment for this service will be collected the day before your arrival.

We will request your balance payment by email but cannot be held responsible for your non-receipt of that email.

Payment must be made in full, no partial payments can be accepted.

Failure to make the final payment on time will result in the booking being automatically canceled without notice. If this happens, our cancellation policy will apply.

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5. Your Rental Fee

Your rental fee includes a comprehensive information pack which will be sent out ahead of your arrival, a friendly meet and greet at your apartment, bed linen, bath towels, full use of apartment utilities and amenities including wireless internet, and the departure cleaning fee.

We do not provide linen and towels for any sofa beds unless you have booked it as an optional extra.

Your rental fee does not cover the early or late check-in fee. Check-in is between 16:00 and 20:00 and arrival outside of this time will be charged as follows:

Early check-in between 13:00 and 16:00 (or earlier when possible) will be charged 20€. Late check-in will be charged at 30€ between 20:00 and 22:00, 50€ between 22:00 and midnight, and 70€ after midnight (on demand only).

All early/late check-in fees must be paid to a member of our team on your arrival.

This fee will not be waived for late arrivals resulting from delayed flights, delayed ferries, or driving and traffic problems. 

You must check out before 12:00.

We will provide you with house manuals and an emergency number to call during your stay in case of any emergency.

Apartment visits to fix problems caused by guests or where guests have not followed the instructions provided are not covered in the rental fee and may be charged at 50€ per visit (for example if you lock yourself out etc.).

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6. Your Security Deposit

Mariviera Oy will hold a security deposit on your card on the day of your arrival or will exceptionally the payment can be made with cash. Your card will not be charged but the amount will remain blocked for up to 5 days after your checkout and will be released automatically if everything is in order. Likewise, the security deposit paid in cash will be returned before departure at checkout.

Your acceptance of these Terms and Conditions means you also agree to provide us with credit card details valid at the time of booking and upon arrival. By providing your details you authorize us to charge your card should the total cost of any damage be greater than the amount of the security deposit.

We are entitled to charge a card to reimburse for damage or other losses for up to 2,000€. This includes excessive utility costs which we reserve the right to charge your card for plus an administration charge of 20€. In the event of any dispute regarding damages, your card will still be charged as we consider appropriate. The dispute will then be resolved through normal legal channels.

All damage, breakages, or losses to the property and/or furniture/furnishings are to be reported to our team. All furnishings and equipment must be left on the premises as originally found. 

All properties have a NO SMOKING and NO PETS Policy.

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7. Cancellation Policy

Any booking canceled at least 5 days before arrival will be fully reimbursed minus a 30€ service fee.

If the booking is canceled less than 5 days before arrival, the Guest will receive a refund of 50% of the rent minus the cost of the first night charged at 100%. The cleaning fee and City tax will always be refunded in case of cancellation. 

No refund will be given if cancellation happens after the check-in date. 

In case of unforeseen extenuating circumstances (global pandemic, country locked down, or jury duty), Mariviera Oy will ask for proof that your cancellation falls under an extenuating circumstance and will issue a full refund minus a 30€ service fee if the request is valid.

To comply with money laundering regulations our refunds can only be made by direct payment back to the credit card or the bank account the monies were received from. In some cases, you may incur your bank’s small handling charge for this service. To avoid inadvertently cleaning money we cannot refund monies any other way.

Please note this policy applies no matter what the reason for cancellation is. Should you wish to claim any lost funds through your travel insurance company we will do everything we can to help you with that.

Should you need to cancel a booking we require an email from the guest that originally booked the property to confirm the changes. We will then contact that person regarding charges and cancellation fees. Refunds will be paid immediately where possible and never longer than one month after receiving your cancellation request.

We reserve the right to cancel any booking should anything arise, which in our opinion renders the booking impractical. We shall notify you as soon as possible and do our best to arrange alternative accommodation or alternative dates suitable. Failing that, all deposit funds paid will be refunded but no other claim, right, or action shall exist or be made by either party.

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8. Changing your Booking

Should you need to change your dates for the property you have booked, you may do so subject to the following:

Date changes requested more than 2 months before your arrival will be accepted whenever it’s possible at no extra cost apart from the difference in price with the original booking.

Changing your dates between 2 months and 2 weeks prior to your stay will incur an administrative charge of 60€ and you will be charged for the difference in price with the original booking. If the new booking is cheaper than the initial booking, our cancellation policy will apply to the difference.

Date changes requested less than 2 weeks prior to arrival will not be accepted and our cancellation policy will apply.

If you shorten your stay, our cancellation policy will apply to the canceled nights.

Changing properties will incur an administration charge of 50€ providing the change is requested at least 2 months before your stay.

Changing properties between 2 months and 2 weeks prior to your stay will incur an administration charge of 100€ and you will be charged for the difference in price with the original booking. If the new booking is cheaper than the initial booking, our cancellation policy will apply to the difference.

We cannot facilitate a change of properties less than one month before your stay and should a change be necessary our cancellation policy will apply. 

We reserve the right to refuse a date change or property change. In such circumstances, our cancellation policy will apply.

We do not expect to have to make any changes to your booking. However, sometimes a problem out of our control might occur, and should this problem render the property unsafe or not suitable for receiving guests we reserve the right to change your booking or, if we have no other suitable option, to cancel your booking. In the case of a property change, the price of your booking will remain the same and we will try to provide you with a property to the same standard or superior to the one you originally booked. In the case of a cancellation from our end, you will receive a full refund. Whilst we always endeavor to avoid changes and cancellations, we reserve the right to do so at any time and would contact the guest as soon as possible to discuss changes or cancellations.

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9. Travel Insurance

By accepting these Terms and Conditions you confirm that you and all your party have the necessary insurance for your stay and that you take full responsibility for the same. We cannot be held responsible for injury, damage, or loss to your personal property due to accident or theft inside or outside your accommodation. Should you wish to claim for any damage or loss of property through your travel insurance company then we will of course help as much as we can.

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10. Unforeseen Availability

We are relieved from any liabilities if the rental property should become unavailable for any unforeseen circumstances. All efforts will be made to secure alternative accommodation for you or a refund will be given limited to the sums paid to us. Under any circumstances, our liability to you will be limited to the amount of rent paid to us.

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11. Mechanical, Electrical, and Utility Failures

We cannot be held responsible for any unforeseen mechanical, electrical, and technical failures such as television, cable service, internet connection, satellite television, appliances, air-conditioning, etc.

We will attempt to fix or replace machines in the event of failure as quickly as possible. Compensation will be offered as we consider appropriate for the level of disappointment incurred from such failures.

Neither can we be held responsible for any unforeseen failure of electricity, water, or gas. In the event of a failure that we are unable to rectify within 24 hours, a full refund will be offered to you and you will be required to vacate the property. Where possible, you will be offered an alternative property.

Furthermore, we cannot be held responsible for communal areas within the building where your apartment is located. These areas are the responsibility of the building management company and we can only advise them if any problems do arise.

Where wifi is advertised in our properties, it is free unless stated otherwise. We cannot guarantee any internet connection and if an internet connection is not available, we will endeavor to fix the problem as quickly as possible. Compensation will be offered as we see appropriate. 

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12. Complaint Procedures

If there is a problem with your property then we ask that you contact our team as soon as possible to rectify it. If we deem the property unsuitable to stay in then an alternative property will be provided. Where possible this will be of a similar or superior standard. Should you choose not to accept any alternative suitable property offered then we are not liable for any compensation for the remainder of your stay. If we have no property available then a refund will be issued for each night of the remainder of your stay. In any circumstances, our liability to you will not exceed the amount of rent paid to us.

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13. Access to your Rental Property

By accepting these Terms and Conditions you agree to allow repair and or service personnel to enter the premises for the purpose of conducting any repair or service that we deem necessary.

We will ensure as far as possible that you are notified of their arrival and will try as far as possible to arrange visits at a time convenient to you, respecting your privacy and not interrupting your stay.

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14. Liability

We are not liable for losses incurred through any circumstances outside of our control. For circumstances within our control, our responsibility (and that of our property Owners) is limited to the amount of rent paid to us.

We accept no liability for personal injury, claims, or damages for your misuse of any safety systems available on the property or negligence in the use of stairs, balconies, terraces, and wet floors, or any other everyday household hazards.

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15. Property Details

It is your responsibility to make sure that the style, type, standard, and location of the property you choose fulfill your requirements. All the information you need to do this is provided on our website and we are happy to answer any questions you may have prior to booking. Guests are reminded to read the property descriptions and previous guest reviews carefully. You should check any aspect of the property or rental agreement that you are unsure about before you book.

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16. Pets

Animals are not allowed in any of our properties.

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17. Behaviour

Failure by anyone in your party to behave with respect for the property and for the neighbors will be seen as a breach of these Terms and Conditions. Should complaints be received from neighbors or should we be informed of any damage to the property (caused by you or your party) then you will be asked to leave. Should we ask you to leave in these circumstances then no refund will be offered. In the event that you or any member of your party refuses to leave the property immediately then we reserve the right to charge the authorized credit card with the fixed amount of 500€. We will not be liable for any associated costs or further claims by you or your party and you will forfeit all funds paid to us.

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18. Breach of Terms and Conditions

Should you breach our Terms and Conditions, we will deem your agreement with us to be terminated. We will ask you to leave the property immediately. Should we ask you to leave in these circumstances then no refund will be offered. Should you or your party refuse to leave immediately then we reserve the right to charge the authorized credit card with the fixed amount of 500€. We will not be liable for any associated costs or further claims and you will forfeit all monies paid to us.

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19. Privacy Policy

Mariviera Oy is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We only use this information to identify your order, provide you with our newsletter (if applicable), and personalize your shopping experience with us.

Our website uses cookies to allow you to log in to your account, maintain a ‘shopping suitcase’, and purchase items for your stay. Cookies sent to your computer from us only last as long as you are browsing our website. We do not store persistent cookies on your computer.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. 

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20. Security Policy

When purchasing from us your financial details are passed through a secure server using the latest 128-bit SSL encryption technology. If you have any questions regarding our privacy policy, please contact us at info@mariviera.fi

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21. Pricing Policy

All of our prices are in Euros (EUR) and include all taxes where applicable. We reserve the right to alter prices up until the moment that you confirm your booking. We will quote you the current price at that time and that will override any previous verbal or emailed price quotes.

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COPYRIGHT MARIVIERA OY 2022. ALL RIGHTS RESERVED.

Mariviera Oy

Olavinkatu 36,

57130 Savonlinna

FINLAND

Business Id: 2207020-2